Policies

WARRANTY POLICY
PartStoreCanada.ca warranties all parts and accessories for thirty (30) days from the shipping date (the "PartStoreCanada.ca Warranty"). Defective parts must be returned within (30) days of the shipping date for refund or exchange. After 30 days, the part may carry a warranty from the manufacturer. Please contact the manufacturer directly for parts found to be defective after the expiration of the PartStoreCanada.ca Warranty.

EXPEDITED SHIPPING POLICY
Over Night Delivery and Two-Day Delivery items will be shipped by the requested method of delivery after your order has been processed. In stock items should ship within twenty-four hours of order placement. Out of stock items should ship by the requested method within twenty-four hours of being received by the warehouse.

GENERAL DELIVERY POLICY
By use of this site, customers authorize the carrier to leave a package at the destination delivery address without obtaining a signature if the carrier driver deems the location to be safe. Customers who are not able to locate the package that is claimed as delivered must follow the instructions for filing a claim listed below under the heading "Incorrect Delivery and Lost Package Claims."

CANCELLATION POLICY
PartStoreCanada.ca fills most orders within the same day as order placement. Once an order is accepted, there is no guarantee an order may be cancelled. Any order that is not able to be cancelled must be accepted upon delivery and authorized for return following the policy listed below. Please also refer to sections titled "REFUSED SHIPMENT POLICY" and "Unauthorized Returns."

GENERAL RETURN POLICY
Authorized Returns:
Returns must be authorized by contacting PartStoreCanada.ca to obtain a Return Authorization Number. RA #s must be requested no later than 30 days after the shipment date. Authorization does not guarantee credit. PartStoreCanada.ca will issue credit to the customer upon receipt of the return package. The customer's card may be recharged any applicable fees if subsequent inspection reveals damage, missing components, or incorrect reason for return. All returned products must be in resalable condition, including: all components, manuals, registration cards, and original undamaged packaging. In addition, the following restrictions apply: Credit cannot be issued for electric or electronic parts that have been installed. Some returned parts may incur a restocking fee. Owner's Manuals, Service Manuals, Instruction Booklets, Software (including but not limited to Restore CDs) may not be returned. Please see "PROCESS FOR RETURNING MERCHANDISE" below.

Unauthorized Returns:
An unauthorized return is defined as any package returned to PartStoreCanada.ca without the proper return authorization code on the shipping label. Unauthorized returns may include any package refused by the customer during a delivery attempt. Unauthorized returns received by PartStoreCanada.ca may be refused at the warehouse and returned to the sender. In this case, the customer may be held responsible for the cost of shipping the package back to the sender. This cost will be passed along to the customer either in the form of a deduction from the total credit due to the customer or a charge to the credit card if refund has already been issued. Any credits issued may be delayed.

PROCESS FOR RETURNING MERCHANDISE
Obtain a Return Authorization (RA) Number: All returns must have an RA number for processing. Call PartStoreCanada.ca at 1-866-933-5552 help@partstore.com to receive a Return Merchandise Authorization number. RA's are only valid for thirty (30) days from the date of original product shipment to the customer.
Include the RA number on the outside of the package: RA numbers should be clearly displayed on the return shipping label of any package being returned to PartStoreCanada.ca. Do not write the RA number on the actual box. Packages without an RA number on the return shipping label will not be accepted.
Ship within thirty (30) days: Products must be returned within thirty (30) days of original shipment to the customer. Packages received after 30 days of original shipment will not be accepted and may be returned to the customer.
Repack in original packaging: Enclose everything originally received, including all components, manuals, and registration cards. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. PartStoreCanada.ca is not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments

REFUSED SHIPMENTS
A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. Customers who refuse delivery in place of contacting PartStoreCanada.ca to obtain proper return instructions may be assessed a fee to cover return shipping and labor charges. This cost will be passed along to the customer in the form of a deduction from the total credit due to the customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof.

REFUND PAYMENTS
Credit will appear on the customer's statement within one to two billing cycles. Credit will be issued for part cost, tax, and shipping less any re-stocking fees (where applicable). Shipping may not be refunded in all cases.

RETURN SHIPPING CHARGES
PartStoreCanada.ca may provide a pre-paid return label depending on the reason a return is requested. The customer is held responsible for all shipping fees where a pre-paid label is not provided.

CLAIMS POLICY
Visible Damage, Concealed Damage, and Missing Content Claims. Visible Damage is defined as any damage to the packaging that is identifiable without opening the package at the time of delivery. Concealed Damage is defined as any damage that is not immediately noticeable at the time the package is opened or when the product is first used. Missing Content is defined as any package that is missing product that the packing slip states is included. These types of claims must be made directly to PartStoreCanada.ca within five business days of delivery. Any claims made after that time can not be honored. Please contact PartStoreCanada.ca at 1-866-933-5552 help@partstore.com to make such a claim.

Incorrect Delivery and Lost Package Claims. Incorrect Delivery is defined as any incident where the driver delivers the package to the wrong address or individual. Lost Packages may occur in two ways. First, lost packages may occur when packages are not able to be located within the carrier's network. Second, a package may be considered lost when the carrier claims delivery was completed by leaving the package on the doorstep, but the customer can not locate the package. Both incorrect delivery and lost package incidents are usually discovered through standard tracking of the package.

Claims for either of these problems must be made directly to PartStoreCanada.ca upon discovery. No claims will be honored after forty days from shipment date. Please contact PartStoreCanada.ca at 1-866-933-5552 help@partstore.com to make such a claim.

Incorrect Product Claims. PartStoreCanada.ca must be notified directly within 30 days of shipment of any package received where contents incorrect. Please contact PartStoreCanada.ca at 1-866-933-5552 help@partstore.com to make such a claim.

SUBSTITUTION POLICY
Part manufacturers may provide substitute replacement parts for items ordered at their discretion. PartStoreCanada.ca reserves the right to cancel any order where the substitute part is more expensive than the original part ordered.